Order received
Pharmacy, clinic and lab customers get an instant confirmation with their reference number.
As soon as the order is confirmed
Coming soon
Keep every customer updated on WhatsApp
From the first confirmation to the thank-you message, HomeDesk will message your customers at each stage, in your clinic's name.
In development. Previews below use sample data.
2
Sunrise Hospital
Business account
Today
This business uses a secure service from WhatsApp to manage this chat. Tap to learn more.
Dear Farhan Ali, your pharmacy delivery order HD-26-0401 has been confirmed by Sunrise Hospital. Our delivery staff will reach you shortly. Thank you.
10:12 AMDear Farhan Ali, Your pharmacy delivery is on its way. Expected arrival: 11:20 AM today. Thank you.
10:48 AMDear Farhan Ali, your order HD-26-0401 from Sunrise Hospital has been delivered. We hope you had a great experience. Thank you for choosing us.
11:24 AM9:41
Pharmacy order
Confirmed, out for delivery, delivered
2
Sunrise Hospital
Business account
Today
This business uses a secure service from WhatsApp to manage this chat. Tap to learn more.
Dear Priya Nair, your request for Clinic services has been received by Sunrise Hospital. Reference: HD-26-0390. Scheduled: Today, 11:00 AM. Thank you.
9:05 AMDear Priya Nair, Our clinical team is on the way. Expected arrival: 11:00 AM today. Thank you.
10:30 AMDear Priya Nair, your service HD-26-0390 at Sunrise Hospital has been completed. We hope you had a great experience. Thank you for choosing us.
12:05 PM9:41
Clinic visit
Scheduled, team dispatched, completed
2
Sunrise Hospital
Business account
Today
This business uses a secure service from WhatsApp to manage this chat. Tap to learn more.
Dear Kavitha Sundar, Your home sample collection request for laboratory tests has been received at Sunrise Hospital. Our lab staff will contact you shortly to confirm the collection time and details. You may also share the names of the required tests or your doctor's prescription here on WhatsApp. Thank you for choosing Sunrise Hospital.
6:40 PMDear Kavitha Sundar, your request for Laboratory services has been received by Sunrise Hospital. Reference: HD-26-0388. Scheduled: Tomorrow, 7:30 AM. Thank you.
6:52 PM9:41
Lab collection
Request received and collection scheduled
What gets sent
Five messages that answer the question customers always ask
Where is my order? Is someone coming? Each message goes out at the right stage, so your reception stops taking those calls.
Service scheduled
The scheduled date and time are included, so nobody has to call to ask.
When a visit or collection has a set time
Team dispatched
Tells the customer the team is on the way, with an expected arrival time.
When the visiting team or collector leaves
Out for delivery
The delivery person is on the road, with an expected arrival time.
When the pharmacy order is picked up
Thank you
A short thank-you that closes the loop and invites feedback.
When the delivery or service is completed
Your words, your name
Every message is a template you can edit in Settings, with placeholders for the patient name, order number, branch, staff and arrival time.
Per business, per message
Want customer updates for your business?
Tell us what you need and we will let you know as soon as it is ready.
sales@homedesk.in