Capture
Reception takes the call in First Entry. Returning patients auto-fill from the shared directory.
How it works
One connected workflow, from the first call to a locked day
A clear look at what happens inside HomeDesk, written for clinic, pharmacy and lab owners rather than engineers.
Route
Each service becomes an order in the right department with a shared job number and a live timer.
Fulfil
Staff and drivers move the order through its stages. Every change is timestamped and attributed.
Reconcile
Payments are tagged by mode. Cash is totalled per person, then the day is approved and locked.
Order stages
Three departments, one clear path each
Stages are configurable per client. These are the defaults.
Patient callFirst Entry
Pharmacy
PendingAcceptedReady for PickupOut for DeliveryDelivered
Clinic
PendingAcceptedDispatchedService Completed
Laboratory
PendingAcceptedOut for CollectionReport Delivered
Payment collectedCash handover and lockCare follow-upContinuity register
Under the hood
Built so owners can trust the numbers without being there
Clients and branches
Each business is a separate client with fully isolated data. Inside a client, every branch has its own staff, settings, cash and closing time. Patients are shared across branches.
Permissions in the database
Granular permissions for each role and each user, fully customised by you, are enforced in the database itself, not only hidden in the screen. If a person cannot see it, the data is never sent.
Automatic day close
A scheduled job force-closes stale orders every night at the branch's closing time, so tomorrow starts clean and reports stay honest.
Audit by default
Stage changes, payments, handovers, unlocks and role edits are recorded with who and when. Deleted orders are soft-deleted and recoverable.
FAQ
How it works, answered
Where does our data live?
In an isolated, access-controlled database. Every client's data is separated, and permissions are enforced at the database level.
What happens if staff forget to close an order?
A nightly job closes stale orders at the branch closing time and the event is logged.
Can one patient be used across branches?
Yes. The patient directory is shared across all of a client's branches, so history follows the patient.
What if someone enters a wrong payment?
Days can be locked after sign-off. Unlocking needs its own permission and every unlock is audited.
Can order stages be changed?
Yes. Stages are stored in settings and can be adjusted for your workflow during onboarding.
See HomeDesk running on your workflow
Book a free guided demo. We set up your branch, roles and order stages with you.
sales@homedesk.in