HomeDesk
Clinics · Pharmacies · Labs · Home care

Every order, every branch, under your control.

One platform for clinics, hospitals, pharmacies, labs and home-care teams. Track every order from request to doorstep, collect payments, reconcile cash daily and see each branch live, whether you are on site or not.

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Free starter planGuided onboardingNo hardware needed

103

Granular permissions

Per role and per user, enforced in the database

13

Live order stages

Across pharmacy, clinic and lab

100%

Orders timestamped

Every stage, every person

3

Payment modes

UPI, Cash and Card, reconciled

Built for

Whatever you run, HomeDesk fits the way you work

One platform, configured per business. Start with a single counter and scale to a chain without changing software.

Single-branch clinics and OPDs

Run the OPD queue, billing and follow-ups from one screen. Start free and add staff as you grow.

e.g. General physician clinics, family doctors, speciality OPDs

Multi-branch clinic chains

Per-branch settings, cash and staff, with one shared patient directory and a roll-up dashboard.

e.g. Polyclinic groups, dental and skin chains, diagnostic-plus-clinic networks

Hospitals

Run in-house pharmacy, lab and OPD counters, plus home visits and discharge medicine delivery, on one platform.

e.g. Multi-speciality hospitals, nursing homes, maternity and eye hospitals

Pharmacies, standalone and chain

Prescription to doorstep with live stages, driver assignment, advance and final payment, and daily cash handover.

e.g. Neighbourhood medical shops, hospital pharmacies, regional pharmacy chains

Laboratories

Home collection, walk-in samples, turnaround tracking and digital report delivery.

e.g. One central lab, or a lab with satellite collection centres

Day-care and home hospitals

Every visit timestamped, every payment tagged and every cash handover accounted for.

e.g. Day-care bed centres, hospital-at-home and post-discharge care

Home service companies

Dispatch staff, track visits, bill on completion and follow up automatically.

e.g. Nursing, physiotherapy, elder care and palliative care providers

Starting with one branch? Great. Planning ten? The same account scales, with no data migration.

The platform

The real product, screen by screen

Every screen below is HomeDesk as your team will see it. Only the patient names and order data are sample data.

Pharmacy

From prescription call to doorstep, on one live board

Pending leads, Accepted, Ready for Pickup, Out for Delivery and Delivered. Every order carries a live timer from the moment of first entry.

  • Quick Bill and Accept, or Accept Only, in one tap
  • Assign a driver, set the pickup and print the delivery bag label
  • Add Advance on any open order, with UPI, cash or card
  • Recurring orders and care follow-up flags
Laboratory

Home collection and walk-in samples in one workflow

Works for a single central lab or satellite collection centres. Assign staff, dispatch, collect and deliver the report digitally.

  • Pending, Accepted, Out for Collection, Report Delivered
  • Sample collected and recollect actions
  • Turnaround time recorded on every report
  • Advance and final payment at the right step
Clinic & OPD

OPD, day-care and home visits without the paperwork

Assign doctors, nurses and transport, dispatch the visiting team and complete the visit with billing and a next-visit date.

  • Pending, Accepted, Dispatched, Service Completed
  • With or without doctor, staff and transport
  • Set an ETA for the patient
  • Automatic care follow-up after every visit
Cash handover

Every collector settled. Every day signed off and locked.

See expected cash for each person, record what was received, and give a reason for every difference. A supervisor then locks the day.

  • Expected vs received per person
  • A mismatch needs a recorded reason before sign-off
  • Lock and Unlock are separate permissions
  • Only cash is counted. UPI and card are excluded
Delivery app

Your drivers work from their phone, not from a notebook

Drivers sign in with a username and see their own deliveries. They finish with payment and tip, and track their own cash in hand.

  • Upcoming and Current deliveries with dispatch times
  • Collect on delivery, tips and photo proof
  • My Cash shows what they hold and what they handed over
  • Opens in a mobile browser, no app install
Multi-branch dashboard

Every branch, every department, one revenue view

See grand total revenue for any period, revenue by department, and how each branch is performing. Patients are shared across all branches.

  • Grand total revenue for today, last 7 days or the month
  • Each department's revenue and each branch's health
  • Per-branch settings, staff, cash and closing time
  • One shared patient directory
Coming soon

Customers stay informed on WhatsApp, automatically

Order received, service scheduled, team dispatched, out for delivery and a thank-you at the end. Each message goes out in your clinic's name, in your words.

  • Order confirmed and service scheduled
  • Team dispatched, with expected arrival
  • Pharmacy out for delivery, then delivered
  • Editable templates for every message
See the messages

And more

The small things that save hours every week

Global order search

Find any order, patient or job number instantly.

WhatsApp templates

One-tap, pre-filled messages for patients.

Patient history

Shared across branches with full visit history.

Continuity register

Monthly prescriptions and repeat tests, never missed.

Recurring orders

Calendar-based refills created for you.

Care follow-ups

Retry countdowns and logged outcomes.

Nightly auto close

Stale orders closed so the next day starts clean.

Soft delete & restore

Mistakes are recoverable and traceable.

Permissions per role and user

Customise exactly what each person can see and do.

Order history & activity

See who moved each order, and when.

Why owners switch

Designed for owners who are not standing at the counter

01

Remote by design

Reports, handover status and the audit trail tell you what happened today without a single phone call to the branch.

02

Process, not heroics

Every step is a simple screen a new hire can learn in an hour. The system holds the process, not one clever person.

03

Replicates cleanly

Roles, stages, zones and templates carry over, so branch five is set up the way branch one was.

See exactly how it works

See HomeDesk running on your workflow

Book a free guided demo. We set up your branch, roles and order stages with you.

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sales@homedesk.in